11gt99 Terms & Conditions

1. Acceptance of Terms

By accessing or using the 11gt99 platform in any capacity, you acknowledge that you have read and agreed to these Terms and Conditions, our Privacy Policy, and our Responsible Gaming Policy, all of which are incorporated herein by reference. These documents collectively form the complete agreement between you and 11gt99. We reserve the right to update these Terms at any time. Continued use of the platform following any such update constitutes your acceptance of the revised Terms. The most current version of these Terms is always accessible on this page.

2. Eligibility and Registration

To register and maintain an account on 11gt99, you must satisfy all of the following conditions:

• You are at least 21 years of age.
• You are accessing the platform from a jurisdiction where online gambling is not prohibited by applicable law.
• You are registering as an individual in your own name and on your own behalf.
• You have not previously had an account suspended or terminated by 11gt99 for breach of these Terms.
• You are not acting as an agent or representative of any third party.

By completing the registration process, you warrant that all information provided is accurate, current, and complete. 11gt99 reserves the right to request supporting documentation to verify your identity, age, or payment method at any stage. Failure to provide satisfactory documentation may result in account suspension or closure.

3. Account Management

You are responsible for all activity conducted through your account. You must keep your username and password strictly confidential. 11gt99 will never contact you to request your password. You must notify us immediately at [email protected] if you believe your account has been accessed without your authorisation. We cannot be held liable for losses resulting from unauthorised access where you have failed to maintain adequate account security.

11gt99 reserves the right to suspend, restrict, or close any account at its sole discretion, including but not limited to cases of suspected fraud, breach of these Terms, or irregular betting patterns. Where an account is closed due to a breach, any balance associated with bonus funds may be forfeited.

4. Deposits and Withdrawals

All deposits and withdrawals on 11gt99 are processed in Bangladeshi Taka (৳). The following conditions apply to all financial transactions on the platform:

• Deposits must be made using a payment method registered in your own name. Accepted methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other supported channels as listed on the platform.
• Minimum and maximum deposit and withdrawal limits apply and are displayed at the time of transaction.
• Withdrawals will only be processed to a payment method that has been used to fund the account, or to a verified method in your name.
• 11gt99 aims to process withdrawal requests within 30 minutes during operational hours. Processing times may vary depending on the payment provider and any applicable verification requirements.
• 11gt99 reserves the right to delay or decline any withdrawal where verification documents have not been provided, where a bonus wagering requirement has not been met, or where fraud is suspected.
• Any fees charged by your payment provider in connection with deposits or withdrawals are your responsibility and are not covered by 11gt99.

5. Bonuses and Promotions

From time to time, 11gt99 may offer bonuses, free bets, cashback promotions, reload offers, and other incentives. The following general conditions apply to all promotional offers unless otherwise stated:

• All bonuses are subject to a minimum wagering requirement before withdrawal is permitted. The applicable wagering multiplier will be stated clearly for each offer.
• Bonuses must be used within the specified time period. Expired bonuses are forfeited without compensation.
• Bonus funds and real money funds are processed separately. Real money is used before bonus funds unless otherwise specified.
• 11gt99 reserves the right to withdraw, amend, or cancel any promotion at any time without prior notice.
• Only one active bonus may be held per account at any time unless explicitly stated otherwise in the promotion terms.
• Any evidence of bonus abuse, including the use of multiple accounts or coordinated play to exploit promotional offers, will result in the immediate cancellation of all bonuses and may lead to account closure.

6. Betting and Gaming Rules

All bets placed on 11gt99 are subject to the specific rules applicable to the relevant sport, event, or game. General rules that apply across all betting and gaming activity on the platform include:

• Once confirmed, a bet cannot be cancelled or amended by the player. 11gt99 reserves the right to void bets in the event of a technical error, data error, or manifestly incorrect odds.
• Winnings from sports bets are calculated based on the odds displayed at the time the bet was placed.
• All casino games on 11gt99 use certified Random Number Generator (RNG) technology. Outcomes are determined by mathematical probability and are independent of previous results.
• In the event of a dispute regarding the outcome of a game or event, the result recorded on the 11gt99 system shall be definitive, subject to our complaints process.
• 11gt99 reserves the right to impose betting limits on individual accounts or across specific markets at its sole discretion.

7. Prohibited Activities

The following activities are strictly prohibited on the 11gt99 platform. Engaging in any of the following may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with the platform.
• Colluding with other players to manipulate game outcomes or exploit platform mechanics.
• Engaging in any form of money laundering, including using the platform to process funds derived from illegal activity.
• Providing false, misleading, or fraudulent information during registration or at any subsequent point.
• Accessing the platform using a VPN, proxy server, or other technology intended to disguise your true location or identity.
• Allowing or facilitating access by any person under the age of 21.
• Any conduct intended to harm, disrupt, or interfere with the platform, its systems, or other users.

8. Responsible Gaming

11gt99 is committed to promoting responsible gaming. We provide a range of tools to help players manage their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available via your account settings or by contacting our support team directly.

If you believe that your gambling is causing harm to yourself or others, we strongly encourage you to make use of our responsible gaming resources. You may request a temporary time-out or a permanent self-exclusion at any time by contacting [email protected]. Self-exclusion requests are processed promptly and, once confirmed, are not reversible for the duration of the exclusion period. Please refer to our dedicated Responsible Gaming page for full details.

9. Intellectual Property

All content on the 11gt99 platform — including but not limited to text, graphics, logos, game interfaces, software, and data — is the property of 11gt99 or its licensed content partners and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. You may not copy, reproduce, distribute, or create derivative works from any part of the platform without the prior written consent of 11gt99.

10. Limitation of Liability

To the fullest extent permitted by applicable law, 11gt99 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the platform. This includes, without limitation, any loss of funds, loss of data, interruption of service, or technical failure. The platform is provided on an "as available" basis and we do not warrant uninterrupted or error-free operation. Your sole remedy for dissatisfaction with the platform is to cease using it.

11. Privacy and Data

11gt99 collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms. By using the platform, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. We implement SSL encryption and appropriate technical and organisational measures to protect your data. We do not sell or share your personal information with unaffiliated third parties except as required for payment processing, identity verification, or compliance with applicable legal obligations.

12. Amendments and Termination

11gt99 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will make reasonable efforts to notify registered users. Your continued use of the platform following the publication of updated Terms constitutes acceptance of those changes. We also reserve the right to suspend or terminate the platform, or any part of it, at any time without prior notice. In such circumstances, any real-money balance remaining in your account will be refunded to your registered payment method following identity verification.

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising in connection with these Terms or your use of the 11gt99 platform should in the first instance be directed to our support team at [email protected]. We will endeavour to resolve all complaints promptly and fairly. 11gt99 is committed to transparent and good-faith resolution of all player disputes. If a dispute cannot be resolved through our internal complaints process, further escalation options will be communicated to you directly.