11gt99 Privacy Policy

1. Who We Are

11gt99 is an online entertainment platform offering casino games, sports betting, live dealer games, slots, and crash games, operated with a focus on the Bangladesh market . For the purposes of this Privacy Policy, 11gt99 acts as the data controller in respect of personal information collected through the platform. Our contact email for all privacy-related enquiries is [email protected]. We are committed to handling personal data responsibly and in accordance with good data protection practice.

2. Information We Collect

We collect personal information from you in the following ways and categories:

• Registration data: When you create an account, we collect your full name, date of birth, email address, mobile number, and chosen username. This information is required to verify your identity and ensure you meet the minimum age requirement of 21 years.
• Identity verification documents: To comply with anti-money-laundering obligations and to confirm your identity before processing withdrawals, we may request copies of a valid national ID card, passport, or other government-issued identification.
• Financial data: Details relating to deposits and withdrawals, including payment method identifiers (such as your bKash or Nagad mobile number), transaction amounts in Bangladeshi Taka (৳), and transaction timestamps. We do not store full payment credentials on our servers.
• Device and technical data: IP address, browser type, operating system, device identifiers, and session logs collected automatically when you access the platform. This data helps us maintain platform security and detect fraudulent activity.
• Usage data: Records of games played, bets placed, bonuses claimed, and platform interactions. This data is used to personalise your experience, operate responsible gaming tools, and improve platform features.
• Communications data: Any messages you send to our support team, including the content of live chat conversations, support tickets, and emails directed to [email protected].

3. How We Use Your Information

11gt99 uses the personal information we collect for the following purposes:

• To create, maintain, and secure your 11gt99 account.
• To verify your identity and confirm that you meet the minimum age requirement of 21 years.
• To process deposits and withdrawals and maintain accurate financial records of your account activity.
• To deliver bonuses, promotions, and personalised offers where you have not opted out of marketing communications.
• To operate responsible gaming tools, including deposit limits, time-out periods, and self-exclusion, as described in our Responsible Gaming policy.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities as described in our Terms and Conditions.
• To respond to your customer support queries and resolve complaints.
• To analyse aggregate usage patterns and improve the performance, security, and functionality of the platform.
• To comply with any legal or regulatory obligations applicable to the platform's operations.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight.

4. Legal Basis for Processing

11gt99 processes your personal data on the following grounds:

• Contractual necessity: Processing required to perform our contract with you — specifically, to operate your account, process bets, and facilitate payments.
• Legal obligation: Processing required to comply with applicable laws, including identity verification and anti-money-laundering requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: For optional uses such as marketing communications, where we have obtained your explicit consent. You may withdraw this consent at any time by contacting us at [email protected].

5. Sharing of Personal Information

11gt99 does not sell, rent, or trade your personal information. We may share your data with trusted third parties only in the following limited circumstances:

• Payment processors: Transaction data is shared with payment service providers such as bKash, Nagad, Rocket, and Upay solely to process deposits and withdrawals. Each provider operates under its own privacy and security standards.
• Identity verification services: Where required, we may engage third-party identity verification providers to confirm the accuracy of documents submitted during the KYC process.
• Technology and infrastructure partners: Hosting providers and platform technology partners who process data on our behalf under strict data processing agreements, and who are not permitted to use your data for their own purposes.
• Legal and regulatory authorities: Where required by law, court order, or regulatory obligation, we may disclose personal information to relevant authorities. We will notify you of such disclosures where legally permissible.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the platform's business, your personal data may be transferred as part of that transaction. You will be notified of any such change and your rights will be maintained.

6. Cookies and Tracking Technologies

11gt99 uses cookies and similar technologies including local storage and session identifiers to operate the platform effectively. Cookies we use fall into the following categories:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery.
• Functional cookies: Used to remember your language and display preferences so that your experience is consistent across sessions.
• Analytical cookies: Used to measure how users interact with the platform so that we can identify and resolve issues, improve performance, and prioritise new features. Data collected is aggregated and anonymised wherever possible.

You may block or delete cookies through your browser settings. Please note that disabling essential cookies may prevent you from logging in or using core platform features. We do not use third-party advertising cookies or cross-site tracking technologies.

7. Data Retention

11gt99 retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required to fulfil our legal and compliance obligations. Specifically:

• Account registration data and identity verification documents are retained for the duration of your account and for a minimum of five years following account closure, in line with anti-money-laundering record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Support communications are retained for up to three years from the date of the interaction.
• Technical and device data logs are retained for up to twelve months and then deleted or anonymised.

When data is no longer required for the purposes described in this Policy and no legal retention obligation applies, it is securely deleted or anonymised.

8. Data Security

11gt99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive account data on secured servers with restricted access.
• Regular security assessments and vulnerability testing of the platform infrastructure.
• Strict internal access controls, ensuring that personal data is accessible only to staff who require it to perform their job functions.
• Incident response procedures to detect, contain, and notify affected users in the event of a data breach, where required.

While we take every reasonable precaution to protect your data, no system is entirely immune from risk. You are also responsible for maintaining the security of your own account credentials. If you suspect that your account has been compromised, please contact us immediately at [email protected].

9. Your Rights

As a user of the 11gt99 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that some data must be retained to comply with legal obligations even after account closure.
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances, for example while a correction request is being assessed.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to complain: If you are dissatisfied with how we handle your personal data, you have the right to raise a complaint with us directly. We will respond to all complaints within a reasonable time and work with you to reach a satisfactory resolution.

10. Children and Minors

The 11gt99 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will close the account and delete the associated data as promptly as possible. If you believe a minor has accessed the platform, please notify us immediately at [email protected].

11. Third-Party Links and Services

The 11gt99 platform may reference or integrate with third-party payment services such as bKash, Nagad, and Rocket. These services operate under their own independent privacy policies, which we encourage you to review. 11gt99 is not responsible for the privacy practices or data handling of any third-party service providers. Our Privacy Policy applies solely to data collected directly by the 11gt99 platform.

12. Changes to This Privacy Policy

11gt99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered users via their registered email address or through an in-platform notification. Your continued use of the 11gt99 platform after any such update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 11gt99 handles your personal data, please reach out to our support team. We are available around the clock and will respond to all privacy-related enquiries as promptly as possible. Contact us at: [email protected]